No refunds on knitting needles, notions and crochet hooks, books or patterns. Yarn and fibers may be returned with the customer paying for return shipping. All returns must be made within 30 days of purchase. If a returned bag or gift item shows signs of use it is the discretion of Heartland Fiber Co. as to whether a refund will be issued. For our privacy policy go to: www.heartlandfiber.net/privacy-policy.htm